Terms of service
Terms of Service
Last updated: July 30, 2026
Welcome to Mufflo.
These Terms of Service ("Terms") govern your use of our website and the purchase of products from Mufflo. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your country or state of residence, or that you have permission from a parent or legal guardian.
You agree not to use our products or website for any unlawful purpose or in violation of any applicable laws.
2. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of our website or services without our prior written permission.
3. Product Information
We make every effort to ensure that product descriptions, specifications, images and pricing are as accurate as possible.
However:
- Product colors may vary slightly depending on your screen.
- Packaging may occasionally differ due to manufacturing updates.
- Minor differences that do not affect functionality are not considered defects.
We reserve the right to modify or discontinue any product without prior notice.
4. Pricing
All prices displayed on our website are subject to change without notice.
In the event of an obvious pricing error, we reserve the right to cancel the affected order and issue a full refund.
5. Orders
After placing an order, you will receive an email confirming that we have received it.
This confirmation does not constitute acceptance of your order.
We reserve the right to refuse or cancel any order due to:
- Product availability
- Pricing errors
- Suspected fraud
- Incomplete or inaccurate customer information
If your order is cancelled after payment has been processed, a full refund will be issued.
6. Shipping
Shipping times displayed on our website are estimates only.
Unexpected delays caused by customs, weather, transportation providers or other circumstances beyond our control may occur.
Mufflo is not responsible for delays once the shipment has been handed over to the carrier.
7. Returns & Refunds
Our Refund Policy forms part of these Terms of Service.
Returns are accepted within 30 days of delivery, provided that:
- The product has not been opened.
- The product has not been used.
- The original packaging remains intact.
Please refer to our Refund Policy for complete details.
8. Warranty Disclaimer
Our products are intended to provide comfort and support for pets during loud environments such as fireworks, thunderstorms, travel or similar situations.
They are not guaranteed to eliminate all noise and individual results may vary depending on the animal.
Nothing on this website should be interpreted as veterinary or medical advice.
If your pet suffers from severe anxiety or hearing-related conditions, please consult a qualified veterinarian.
9. Limitation of Liability
To the fullest extent permitted by law, Mufflo shall not be liable for any indirect, incidental, consequential or punitive damages arising from the use of our products or website.
Our total liability shall never exceed the purchase price paid for the product.
10. Intellectual Property
All content on this website, including:
- Images
- Logos
- Product descriptions
- Videos
- Graphics
- Branding
- Design
is the property of Mufflo and may not be copied, reproduced or distributed without written permission.
11. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, privacy practices or policies of those third parties.
12. Privacy
Your use of this website is also governed by our Privacy Policy.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes become effective immediately upon publication on this page.
Continued use of our website constitutes acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed and interpreted in accordance with the applicable consumer protection laws and regulations of the jurisdiction in which the customer resides, where required by law.
15. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Mufflo
Email: mufflo.shop@hotmail.com