Refund policy
Refund Policy
At Mufflo, we want you to shop with complete confidence. If you're not satisfied with your purchase, we're here to help.
30-Day Return Window
You have 30 days from the date you receive your order to request a return.
To be eligible for a return and full refund, the following conditions must be met:
- The item must be unused.
- The item must be unopened.
- The product must be returned in its original packaging, with all seals, accessories, labels, and packaging intact.
- You must provide proof of purchase, such as your order confirmation or receipt.
To qualify for a full refund, the product must be returned unused and in its original packaging.
Products that have been opened, worn, used, damaged by the customer, altered, or returned without their original packaging are not eligible for a full refund.
How to Request a Return
To start a return, please contact us at:
Please include:
- Your order number
- Your full name
- The email address used for your purchase
- The reason for your return
Our support team will review your request and, if approved, provide you with the return instructions.
Please do not send any items back without contacting us first.
Return Shipping
Unless the item is defective, damaged, or incorrect upon arrival, customers are responsible for the cost of return shipping.
We strongly recommend using a tracked shipping service, as we cannot guarantee receipt of returned items sent without tracking.
Lost or Stolen Packages
Mufflo is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after the shipping carrier has confirmed successful delivery to the address provided at checkout.
If the tracking information shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around the delivery location and any safe places around the property.
- Checking with household members, neighbors, reception desks, or building management.
- Contacting the shipping carrier for additional delivery information.
If your package appears to have been lost while still in transit and has not been confirmed as delivered, please contact us at mufflo.shop@hotmail.com so our support team can review the shipment and assist you.
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your order arrives damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at:
Please include clear photos of the product and packaging so we can resolve the issue as quickly as possible.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
To receive a full refund, the returned product must be:
- Unused
- Unopened
- In its original packaging
- Returned with all original components, accessories, and packaging intact
If the returned product does not meet these conditions, it may not qualify for a full refund in accordance with this policy.
If approved, your refund will be issued to your original payment method.
Please note that your bank or payment provider may take 5–10 business days to process and post the refund after it has been issued.
Non-Refundable Items
Refunds cannot be issued for:
- Products that have been opened or used.
- Products returned without their original packaging.
- Items damaged due to misuse or improper handling.
- Gift cards.
- Final sale or clearance items, where applicable.
Exchanges
We currently do not offer direct exchanges.
If you would like a different size or color, please request a return, if eligible, and place a new order.
Contact Us
If you have any questions regarding this Refund Policy, please contact us:
Email: mufflo.shop@hotmail.com