Contact Information

At Mufflo, we're committed to providing excellent customer service. Whether you have a question about your order, need assistance with one of our products, or simply want to get in touch, we're here to help.

Our support team aims to respond to all inquiries as quickly as possible.

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Customer Support

Email:
📧 mufflo.shop@hotmail.com

Response Time:
Monday – Friday
We typically reply within 24 hours.

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Before Contacting Us

To help us assist you as quickly as possible, please include the following information in your email:

• Your full name
• Your order number (if applicable)
• The email address used to place your order
• A brief description of your question or issue

If you're contacting us regarding a damaged or incorrect item, please attach clear photos of the product and its packaging.

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Order Support

We're happy to help with:

• Order status and tracking
• Shipping questions
• Returns and refunds
• Product information
• Size recommendations
• General customer support

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Frequently Asked Questions

Many common questions are answered in our:

• Shipping Policy
• Refund Policy
• Terms of Service

We recommend checking these pages before contacting us, as you may find an immediate answer.

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Our Commitment

At Mufflo, our mission is simple: to help pets feel calmer and more comfortable during stressful situations such as fireworks, thunderstorms, travel, and other loud environments.

Customer satisfaction is our priority, and we'll always do our best to provide friendly, fair, and timely support.

We appreciate your trust in Mufflo and look forward to assisting you. 🐾